Service Manager

Configuration Menu Index

This topic lists the Settings menu items in the Configuration Console and the related documentation. You can access other workspaces in the Configuration Console from the Search Objects dialog box.

Section	Subsection	Workspace	Help Topic
Home			About the Configuration Console
Configure
	Users and Permissions
		Groups	Using Contact Groups
		Roles	Working with Roles
		Roles and Permissions	Working with Roles
		Teams	Working with Teams
		Users	Working with Users
	Organization Profile
		Account Information	Entering Account Information
		Application Setup	Setting Up the Application
		Business Hours	Setting Up Hours of Operation
		Currencies	Working with Currencies
		Departments	Working with Departments
		Employment Types	Creating an Employment Type
		Languages	Setting Up Languages
		Org Chart	Working with Organization Charts
		Organizational Units	Defining Your Organization
		Slave Tenants	Creating a Slave Tenant
		Supporting Organizations	Working with Supporting Organizations
		Time Zones	Working with Dates, Times, and Time Zones
	Security Controls
		Allowed File Extensions	Working with Attachment Types
		API Keys	Working with API Keys
		Authentication Providers	Working with ADFS/SAML
		External Logins	Viewing a List of Users with External Logins
		Security and Session	Setting Up User Login
	Communication Templates
		Communication Manager	Working with the Communication Manager
		Score Card Configs	Using the Score Card
		Surveys	Setting Up Surveys
	Email Configuration
		Mail Boxes	Working with Email Inboxes
		Servers	Working with Email Servers
	Cache Management		Clearing the Cache
	Announcements		Announcements and FAQs
	Alerts		About Alerts
Build
	Automation Tools
		Escalation Schedules	Creating an Escalation
		Metadata Validation Config	Working with Metadata
		Metadata Validation Run	Working with Metadata
		Metadata Auto Fix (BETA)	Working with Metadata
		Object Matching Lists
		Object Templates	Using Business Object Templates
		Quick Actions	Viewing a List of Quick Actions for a Business Object
		Saved Searches	Using Saved Search
		Watch Lists	Using the Watch List
	Business Objects		Working with Business Objects
	Object Explorer		Viewing a Layout for a Business Object or a Pick List
	Validation Business Objects		Using Validation Business Objects
	Workflow
		Workflow Instances	Working with Workflow Instances
		Workflows	About Workflows
	Charts and Graphs
		Calendars	Configuring the Change Calendar
		Gantt Charts	Creating a Gantt Chart
		Dashboards	Working with Dashboards
	Counters		Using Counters
	Global Constants		Default Global Constants
	Mobile Layouts		Configuring Mobile Layouts
	Page Layouts		Assigning Layouts (Workspaces) to Roles
	Pick Lists		Using Pick Lists
	Reports		Working with Reports and Report Management
	Search Tools
		Saved Searches	Using Saved Search
		Filter Searches	Working with Filter Panels for Searching
		Full-Text Indexes	Configuring Search
	User Interface Styles
		List Settings	Working with Lists
		Highlighter Styles	Using Highlighter Styles
		Style Editor
	Self Service
		Home Page	Changing the Default Look of the Self-Service Portal
		Tabs	Changing the Tabs on the Self-Service Portal
		Configure Access	Configuring Request Offering Access
	HEAT Development Project
		Projects	Using the Service Manager Development Project
		Transaction Details	Using the Service Manager Development Project
		Transaction Sets	Using the Service Manager Development Project
	HEAT Development Package
		Packages	Using the Service Manager Development Project
Extend
	Integration Tools
		Data Import Connections	Data Import Connections
		Data Export Connections	Exporting Data
		Integration Log	Viewing the Integration Log
		Integration History	Viewing the Integration Status and History
		Integration Queue	Viewing the Integration Status and History
		LDAP Import Log	Viewing the LDAP Import Log
		LDAP Settings	Configuring LDAP Settings
		Remote Host Connections	Using the Run Program for the Remote Host
		Web Service Connections (BETA)	Working with Web Service Script Integration
		WSDL and Script Repository	Working with the WSDL and Script Repository
	Voice Integration
		Activity Call Results
		Agent Skills	Configuring Agent Voice Settings
		Hybrid Configuration	Hybrid Configuration
		Skills	About Customizing Your HEAT Voice-to-Ivanti Service Manager Integration
		Skill Groups	Creating Skill Groups
		Synchronization Status	Synchronizing the Voice Status
	HEAT DSM Integration		Working with DSM
	SAP Integration		Configuring SAP® Integration
	HEAT Discovery		Getting Started with Discovery
	HEAT API		Working with the Web API
Monitor
	Application Logs
		CMDB Baseline Log	Viewing the CMDB Baseline Log
		Integration Log	Viewing the Integration Log
		LDAP Import Log	Viewing the LDAP Import Log
		Logging Configuration	Viewing the Logging Configuration
		Service Log
		Run Program History	Using the Run Program / Export History Workspace
		Transaction Audit Log	About the Transaction Audit Log
	System Audit History		About Accessing the Audit History
	Patch Logs		Viewing the Patch Log
	Scheduled Jobs		About the Schedule Entry and Scheduled Jobs Workspaces
	Security History		Working with Security History